Legal & Regulatory
Shipping & Cold-Chain Policy
Updated October 2026
Shipping & Cold-Chain Policy
Updated October 2026 · Official Regulatory Document
1. Validated Cold-Chain Transit
Temperature-sensitive pharmaceuticals (including Botulinum Toxins, Polynucleotides, and select Biologics) are packed in certified multi-barrier vacuum-insulated shippers with pharmaceutical-grade cooling elements.
Shipments maintain validated temperatures (2°C–8°C) for up to 96 hours, significantly exceeding typical express transit windows.
2. Dispatch Schedules & Delivery Guarantees
Orders verified before 14:00 EST on business days are dispatched same-day. Cold-chain items are dispatched Monday through Thursday to prevent weekend courier depot storage.
Standard express transit takes 2–5 business days depending on clinic location. Real-time temperature monitoring tags and end-to-end tracking numbers are provided upon dispatch.
3. Customs & International Regulatory Documentation
International shipments include full commercial invoices, certificate of origin copies, and lot traceability records to ensure compliant clearance through customs.
In the unlikely event of an unforeseen courier delay beyond our guaranteed delivery window, our Free Replacement Guarantee covers immediate re-dispatch at zero cost to your clinic.
Third-party brand names are trademarks of their respective owners. Medprovia is an independent supplier and is not affiliated with these manufacturers.
For legal inquiries, contact info@medprovia.com.