Legal & Regulatory
Returns & Replacement Policy
Updated October 2026
Returns & Replacement Policy
Updated October 2026 · Official Regulatory Document
1. Temperature-Controlled Replacement Guarantee
If an order of temperature-sensitive items experiences an unresolvable transit delay beyond our safe packaging tolerance window, or if a temperature indicator arrives triggered, Medprovia will issue a free expedited replacement immediately.
Your account manager coordinates the replacement batch before return transit is resolved, ensuring minimal disruption to clinic treatment schedules.
2. Damaged or Discrepant Deliveries
Practices must inspect outer packaging and manufacturer seals upon receipt. Any shipping damage, seal tampering, or discrepancy must be reported to your account manager within 48 hours of delivery with photographic documentation.
Approved damaged goods will be credited to your account or replaced via next-flight express shipping.
3. Safety & Biologic Return Restrictions
Due to strict healthcare distribution safety laws and cold-chain integrity regulations, we cannot accept elective returns or exchanges on opened injectable products once custody has transferred to the clinic.
All approved replacements and credits are processed through our compliance department within 1 business day of case submission.
Third-party brand names are trademarks of their respective owners. Medprovia is an independent supplier and is not affiliated with these manufacturers.
For legal inquiries, contact info@medprovia.com.